Customer Service

Our guarantee

We offer a 100% fit-for-purpose guarantee.  If you are not happy with the product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you or credit your account!

Sales support

We pride ourselves on our amazing sales support. Please contact us at sales@bti-direct.co.nz for any assistance you may require.

Showroom

Address:
103B Harris Road
East Tamaki
Auckland
NEW ZEALAND

Office hours:
Monday to Friday only
8:30am to 4:30pm

Free freight!

BTI offers free freight on all orders of $500 or more.

Freight partners

BTI utilises the services of Fastway (parcels) and Mainfreight (bulk items) in order to maximise our service to our customers and keep our freight charges to a minimum.