Free Phone: 0508 236 276

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Customer Service

Our guarantee

We offer a 100% fit-for-purpose guarantee.  If you are not happy with the product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you or credit your account!

Sales support

We pride ourselves on our amazing sales support. Please contact us at for any assistance you may require.




103A Harris Road
East Tamaki

Office hours:
Monday to Friday only
8:00am to 4:30pm


Free freight!

BTI offers free freight on all orders of $500 or more.


Freight partners

BTI utilises the services of Now Couriers, NZ Couriers and Fastway (parcels) and Mainfreight (bulk items) in order to maximise our service to our customers and keep our freight charges to a minimum.

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